topic Re: Can’t send out receive phone calls in Get Support

Can’t send out receive phone calls

faschmatta — Thu, 17 Oct 2024 07:36:19 GMT

I can’t send or receive phone calls.

It started with not being able to receive text verifications on my phone.
I went to cellular data and found it was using my daughters phone number(also a PM account) for cellular data. I went to iPhone ID to select my PM number but when I tapped on it, it erased from my phone in all sections.
Not sure if it’s related but I purchased U.S. add on package that has not expired.

Any ideas?

Re: Can’t send out receive phone calls

softech — Thu, 17 Oct 2024 02:58:52 GMT

@faschmatta it shouldn't be related with your US add-on

try Reset Network Settings on your phone

and you have another phone to test your PM sim?

Re: Can’t send out receive phone calls

faschmatta — Thu, 17 Oct 2024 03:37:35 GMT

It’s an e-sim, so I’m guessing I can’t try that on another phone.

Also, I tried adding the pm number to my Apple account but it needs to be verified with a text to the PM number that I’m missing… so no text.

Re: Can’t send out receive phone calls

softech — Thu, 17 Oct 2024 03:46:21 GMT

@faschmatta you are not a new subscriber, right?

you can start with asking PM support to re-provision your account/sim.

or another way, if you can login My Account (maybe use email to get the 2FA text) is to buy a new eSIM using the app.

If you decide to check with support first, open ticket :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there