topic Re: USA Roaming in Get Support

Re: USA Roaming

KaiaPapaya — Thu, 17 Oct 2024 01:29:41 GMT

So I am currently in the USA, Coeur D’Alene Idaho to be exact, and every time I try to make a call to Canada or the USA I get “call failed”. I sent my son a text message and told him to try calling me from Canada and he got “call failed”. I took your suggestion and manually selected my network, rebooted the phone and still the same. Begs the question why did I get this plan if I can not make or get calls in the USA?

Re: USA Roaming

hTideGnow — Thu, 17 Oct 2024 01:43:54 GMT

HI @KaiaPapaya

first data works?

and what phone do you have?

did you try to connect to T-Mobile network?

Re: USA Roaming

KaiaPapaya — Thu, 17 Oct 2024 01:46:30 GMT

Data works, iPhone 12, yes I tried T-Mobile. I should not have to change anything on my phone going between Canada and the USA.

Re: USA Roaming

hTideGnow — Thu, 17 Oct 2024 01:48:08 GMT

HI @KaiaPapaya

for iPhone 12, you can call using VoLTE on any of the T-Mobile, AT&T and Verizon network

try to reboot the phone, then Reset All Networks

if still fails, please manually change the network and try all 3 of them and it should work

Re: USA Roaming

KaiaPapaya — Thu, 17 Oct 2024 03:10:30 GMT

Thanks for your suggestions, I tried a couple of the networks and still the same thing, call failed. I really should not have to do anything with my phone settings going back and forth between Canada and the USA.

Re: USA Roaming

hairbag1 — Thu, 17 Oct 2024 03:25:17 GMT

@KaiaPapaya

\open cellphone Stiings / Cellular / Cellular Data Options (Roaming ON) / Voice & Data ...set to LTE....not 5G.