topic Re: Usage in Get Support

Usage

FTT — Wed, 16 Oct 2024 20:13:11 GMT

Hi, I am missing most of my usage report for October 15, 2024. It may be because my credit card needed to be updated the day of the monthly renewal. Is there any way to ask PM to publish the usage that is missing for that day?

Re: Usage

AK32 — Wed, 16 Oct 2024 20:16:55 GMT

I havent checked the daily usage much but it may need some more time to populate since it was only 1 day ago. However, if it does not show up, you should be able to ask a PM Agent to give you the usage report by contacting them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Usage

FTT — Wed, 16 Oct 2024 20:36:06 GMT

thank you I did. However, even today October 16, 2024 there is only usage up to 12pm Noon. How come I don't see the rest for today?

Re: Usage

colleeno — Wed, 16 Oct 2024 20:52:17 GMT

@FTT wrote:
thank you I did. However, even today October 16, 2024 there is only usage up to 12pm Noon. How come I don't see the rest for today?

Usage is only updated twice per day – usually around noon and midnight.

Re: Usage

BKNS27 — Wed, 16 Oct 2024 21:28:10 GMT

@FTT

You can purchase vouchers and dial 611 and enter the voucher number while you are waiting to update your CC.

Vouchers can be purchased from:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Re: Usage

FTT — Fri, 18 Oct 2024 13:47:01 GMT

Thank you but what is a voucher and what does it do? Can you please elaborate

Re: Usage

hTideGnow — Fri, 18 Oct 2024 13:59:06 GMT

HI @FTT

voucher is a payment coupon. Some people does not want to pay by credit card, or unable to update the card, so they can buy voucher from stores

So, for example, you have a $40 plan, you go to stores like Shoppers Drug mart or some gas station like Petro Canada and ask them for a $40 PM voucher. They will charge you tax on the spot

After you got the voucher, just to to My Account and load the voucher from Payment tab or call *611. Since it is a $40 voucher, it will show up as a $40 credit (Available funds) and PM will used to renew the $40 plan. No more tax will be added at that time as you already paid tax in the store when you bought