topic I need help activating my SIM in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263277#M871349 <P>I bought a SIM in Dec 2023 and I still haven't been able to activate it successfully...Can I just get a refund.&nbsp;</P> Wed, 16 Oct 2024 21:03:12 GMT Jinter 2024-10-16T21:03:12Z I need help activating my SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263277#M871349 <P>I bought a SIM in Dec 2023 and I still haven't been able to activate it successfully...Can I just get a refund.&nbsp;</P> Wed, 16 Oct 2024 21:03:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263277#M871349 Jinter 2024-10-16T21:03:12Z Re: I need help activating my SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263281#M871353 <P>PM doesnt normally offer refunds. Seeing as how the purchase was almost a year ago, id say its a slim chance they will grant it for you, but you can try to ask them here:<BR /><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /><BR /><BR /><BR /></P> Wed, 16 Oct 2024 20:14:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263281#M871353 AK32 2024-10-16T20:14:17Z Re: I need help activating my SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263340#M871388 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/414715">@Jinter</a>&nbsp;</P><P>2 things you need to do before activating your SIM.</P><P>- Your old carrier account must be active so don’t cancel service with them.</P><P>- The most critical step is to reply to the text from your old carrier with YES with the old SIM in your phone within the 90 minute window!</P><P>If you missed one or both steps then you need to contact a CS_Agent to help you as there are no refunds.</P> Wed, 16 Oct 2024 21:33:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263340#M871388 BKNS27 2024-10-16T21:33:30Z Re: I need help activating my SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263586#M871513 Thu, 17 Oct 2024 13:55:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-help-activating-my-SIM/m-p/1263586#M871513 softech 2024-10-17T13:55:52Z