topic Re: Data is not working in Get Support

Data is not working

cava2024 — Wed, 16 Oct 2024 21:04:17 GMT

My data has been slow since yesterday that I can’t event get online. Why? And how to solve the problem. I tried restart my phone and reconnect the data. And my area is strong connect as before I had no problem with connecting. The problem just happened from yesterday

Re: Data is not working

AK32 — Wed, 16 Oct 2024 19:29:24 GMT

That is strange, i just checked mine and its working fine. Best way to test is to google "speed test" and run the test that shows up at the top to see your speed. If it is showing slow speed, then you surely have some sort of issue.
The next step is to figure out if its your device or the network/connection. If you had another device to test your sim card with, that would be the easiest way to figure that out.
If all else fails, restarting your device is a good start point, as you mentioned you already did that, you may have to go into settings and "Reset network connections", this will remove your saved wifi passwords, etc.

Re: Data is not working

morbital — Wed, 16 Oct 2024 19:40:27 GMT

Same for me just now today in New Westminster and yesterday in Vancouver. Clear sky, outside, no data. What's the deal?

Re: Data is not working

cava2024 — Wed, 16 Oct 2024 19:41:40 GMT

I tried speed test. It’s zero. And I just tried again to extract my SIM card and inserted again. Still the same

Re: Data is not working

dphamlet — Wed, 16 Oct 2024 20:08:15 GMT

same issue here - located in vancouver. started happening yesterday.

Re: Data is not working

AK32 — Wed, 16 Oct 2024 20:12:09 GMT

Do you have another device you can test it on with your sim card?
If youre getting the same result from another device too, something is wrong on PM's end (assuming your plan is paid for/up to date).
Im having no issues here in Nova Scotia, just checked again for you. But i see someone else is also experiencing this issue which leads me to believe it could be a system issue. You can message a PM Customer Service agent to inform them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps 🙂

Re: Data is not working

LEFlem — Wed, 16 Oct 2024 20:12:40 GMT

I’m in the same boat. Located in Vancouver and I’ve been having intermittent moments with no data at all. I’ve tried some simple fixes but it seems like it’s always just a matter of time.

Re: Data is not working

dylandong121 — Wed, 16 Oct 2024 20:25:26 GMT

Same problem here. In Vancouver and Burnaby. Starting from last Saturday.

Re: Data is not working

cava2024 — Wed, 16 Oct 2024 20:42:42 GMT

Thanks for your answers. I clicked the link you posted. However, there is not place for me to write up. It’s only shows that ‘Search’

Re: Data is not working

Marcus604 — Wed, 16 Oct 2024 20:49:48 GMT

Same issue here, have tried

restart phone (iphone)
toggle airplane mode
switch to LTE only
switch to 5G only
reset network settings

Re: Data is not working

cava2024 — Wed, 16 Oct 2024 20:54:18 GMT

I wonder if anyone knows their contact information. It seems that a group of us have the same issue. It should be the system not us

Re: Data is not working

Phil_Adelphus — Wed, 16 Oct 2024 21:20:40 GMT

@cava2024 You need to be logged in to this community for the link to customer service to work, you should get a message box pre-addressed to customer service agents where you just need to fill in the title, the problem and then hit send. Try again, you should be logged in if you can comment in this community. If you're not logged in you'll just get the search box.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data is not working

Skimby14 — Thu, 17 Oct 2024 00:26:38 GMT

same issue. Was offline all day yesterday in the lower mainland, and today it's painfully slow

Re: Data is not working

george123456 — Thu, 17 Oct 2024 01:38:53 GMT

Its' been happening in Vancouver area since last week.
Did all the resets blah blah blah blah
Had a CS on the line, they elevated it, they couldn't do a thing
Got a call, went through all the hoops again, they wanted screenshots, told them to go to the forums, its everywehere.
Elevated again on Monday, still waiting for call back or resolution.

Re: Data is not working

dylandong121 — Thu, 17 Oct 2024 02:15:42 GMT

I send a message through the link in this thread. The customer support refreshed the network for me and the speed is normal now.

Re: Data is not working

Chriss_dale — Thu, 07 Nov 2024 10:12:19 GMT

I had the same issue and it resolved itself over a few days