topic Re: Puk code in Get Support

Puk code

JackieC89 — Wed, 16 Oct 2024 18:54:55 GMT

I need my puk code and getting frustrated cause I can't get threw to anything

Re: Puk code

softech — Wed, 16 Oct 2024 18:56:57 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: Puk code

hTideGnow — Wed, 16 Oct 2024 18:57:32 GMT

HI @JackieC89

is that sim card PUK that you need?

PM support can only help with that sim card PUK. YOu can message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Puk code

AK32 — Wed, 16 Oct 2024 18:57:59 GMT

From my knowledge, PM sim cards dont disclose the PUK code anywhere, and you have to contact a PM Agent directly if you want to get the PUK code, you can contact them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps