topic Re: Cancelling plan in Get Support

Cancelling plan

Kandis-84 — Wed, 16 Oct 2024 21:14:35 GMT

This doesn’t have wifi calling. I live in a rural place and cannot be without wifi calling. I need to cancel.

Re: Cancelling plan

BKNS27 — Wed, 16 Oct 2024 18:16:53 GMT

You have 2 options:

- Login to account and disable Subscribe (AutoPay) and after 90 days of nonpayment. Your account will be closed, SIM will not work anymore and you lost your number.

- Port your number to mid or top tier carrier that will offer wifi calling.

You can also use a VoIP like WhatsApp or TextNow for free calling and texting through wifi.

Re: Cancelling plan

AK32 — Wed, 16 Oct 2024 16:23:40 GMT

You are correct, Public Mobile does not offer Wi-Fi calling. You can use apps like WhatsApp and FB Messenger to make calls over Wi-Fi, but you cannot make a wifi call from your Public Mobile phone number.
If this is what you need and want to cancel your account, you will need to log into your account and turn off "subscribed" which is what PM calls Autopay. Your account will be disable for 90 days, and then terminated. If you port-out your number, it will be cancelled once the port is complete.
They dont offer refunds, but if you want to try you can ask a customer service rep here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling plan

slusagm — Wed, 16 Oct 2024 16:25:54 GMT

no wifi calling here.

I'd you need to keep your number, dont cancel the service here yet. Open a new account elsewhere, Koodo or Telus or anyone with WiFi calling, then request to port the number from PM. After the number is ported, your account will be closed