topic Re: Delete Card Information in Get Support

Delete Card Information

stella_wonders2 — Wed, 16 Oct 2024 02:49:26 GMT

Please how do i remove my card information from my sim, i am no longer using the sim and i do not know how to remove my credit card details from it.

Re: Delete Card Information

hairbag1 — Wed, 16 Oct 2024 00:36:31 GMT

@stella_wonders2

if you've ported out of PM successfully, your PM acct is deactivated. You can message Customer Support to scrub your info, if you feel the need to.

added link ..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

give them as much acct info as you can..ie: ph #, name on acct...etc.

Re: Delete Card Information

stella_wonders2 — Wed, 16 Oct 2024 00:38:43 GMT

I still want to keep the sim, i am a student and can’t afford the data for now which is why i want to remove my account details until later

Re: Delete Card Information

hTideGnow — Wed, 16 Oct 2024 00:41:08 GMT

hi @stella_wonders2

you can ask support to remove the credit card from file. Account will be suspended at the end of the cycle and you only have 90 days to resume the service or you will lose your phone number and account will be closed

After credit card removed, you can pay by voucher to resume service.

Re: Delete Card Information

eddieO — Wed, 16 Oct 2024 00:49:51 GMT

@stella_wonders2, if your account remains inactive (no payment) for 90 days, it will be automatically closed as @hTideGnow has mentioned. If this happens you will not be able to reuse the SIM card. You would need a new SIM card if you decided you wanted to come back at a later time

Re: Delete Card Information

ulearn — Wed, 16 Oct 2024 01:07:13 GMT

my understanding is if you don't have an active account, you would lose the phone number...I am kinda attached to my phone number for the past 20 years now...so, I would be heart-broken if I messed up with that! I maybe am in the wrong

Re: Delete Card Information

hTideGnow — Wed, 16 Oct 2024 01:18:49 GMT

@ulearn wrote:
my understanding is if you don't have an active account, you would lose the phone number..

hi @ulearn

account can be suspended (non active) for 90 days before it got permanently deleted and lose the number

Re: Delete Card Information

softech — Fri, 27 Feb 2026 22:24:51 GMT