topic Re: Transport number got lost in Get Support

Transport number got lost

Vivianchen2005 — Tue, 15 Oct 2024 21:08:24 GMT

I was transferring my number from Bell to PM. I got the message to port my number. But I missed installation of esim card. Now my service from Bell is cut off, but I can't log into PM account to download a esim card as i can't receive the code send to my number. Submit a ticket but only received one greeting message. I need help please.

Re: Transport number got lost

Handy1 — Tue, 15 Oct 2024 17:44:43 GMT

@Vivianchen2005 Check your welcome email from PM the QR code should be there scan and install it with phone . If still no luck contact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transport number got lost

Vivianchen2005 — Tue, 15 Oct 2024 17:55:50 GMT

Thank you! But I tried that barcode, it didn't work. It said contact support

Re: Transport number got lost

hTideGnow — Tue, 15 Oct 2024 17:56:03 GMT

HI @Vivianchen2005

the esim should have already been installed at part of the subscription. Check your phone again, go to Settings->Cellular screen or the SIM Manager and see if a Public Mobile esim is there. If it is, make sure it is enabled or "Turn on this line" is enabled and the esim is set as Primary

If the esim is not installed, check your email to see if you get a Welcome email from PM. The email has a eSIM QR code and you can scan and install

If that does not help, message support agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transport number got lost

Vivianchen2005 — Tue, 15 Oct 2024 17:59:49 GMT

Still waiting for CAS. No messages yet

Re: Transport number got lost

hTideGnow — Tue, 15 Oct 2024 18:01:55 GMT

HI @Vivianchen2005

support usually reply within 2 to 4 hours. Check your Community inbox for support's response:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transport number got lost

Vivianchen2005 — Tue, 15 Oct 2024 18:36:34 GMT

I understand 😌 but still frustrated 🥴 hope someone contacts me soon. Thank you all!

Re: Transport number got lost

Vivianchen2005 — Tue, 15 Oct 2024 22:11:49 GMT

I was told I have to buy a physical sim card. Can't pass 2 step authentication I'd check. A bit disappointed 😔

Re: Transport number got lost

hTideGnow — Tue, 15 Oct 2024 22:14:15 GMT

hi @Vivianchen2005

what phone do you have ?

usually you can buy the physical sim to get via the activation first. After all activated, you can try to rebuy esim

Re: Transport number got lost

Vivianchen2005 — Tue, 15 Oct 2024 22:16:11 GMT

I was going I skip buying sim card step when I transfer number. If I have a sim card, what's the point to buy a esim card?