topic Re: sign in in Get Support

sign in

SueCollins — Tue, 15 Oct 2024 21:59:46 GMT

my old number was ported over. during process, my public mobile account was not finished being created. now when i try to sign into my public mobile account, i cant receive texts, so i cant access my public mobile account

Re: sign in

computergeek541 — Tue, 15 Oct 2024 21:59:38 GMT

@SueCollins wrote:
my old number was ported over. during process, my public mobile account was not finished being created. now when i try to sign into my public mobile account, i cant receive texts, so i cant access my public mobile account

Try the didn't get code/resend code button to see if there is an option to have it ssent by e-mail. If the option isn't there, you'll need to either way until number porting has completed or you'll need to contact a Public Mobile customer support agent by opening a ticket through the chatbot.

Re: sign in

hTideGnow — Tue, 15 Oct 2024 21:59:53 GMT

HI @SueCollins

the 2FA code would have sent to your old account, the sim with your old carrier. Check and try

if that does not help, ask PM support agent to help to complete the activation. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437