topic Re: changing to a different phone in Get Support

changing to a different phone

greghd — Tue, 15 Oct 2024 21:07:53 GMT

I am changing phones to a different model refurbished phone. (samsung s10+ to s23). I would also like to change my plan to support 5g. I am hoping that I can just transfer my sim card, if it fits and if it has survived a short sojourn in the toilet (first time for everything!). Can I just swap over the sim chip? Or do I need to visit a kiosk? Obviously I will need to purchase a new sim chip if the old one is corrupted.

Re: changing to a different phone

hTideGnow — Tue, 15 Oct 2024 18:48:17 GMT

HI @greghd

you can just put the sim card to the new phone. Of course, make sure it is dry and clean 🙂

if it does not work, you will then buy a new one.

Buy a PM physical sim card form Telus or Koodo store or via Amazon:

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing to a different phone

computergeek541 — Tue, 15 Oct 2024 19:39:57 GMT

Re: changing to a different phone

computergeek541 — Tue, 15 Oct 2024 21:07:17 GMT

@greghd wrote:
I am changing phones to a different model refurbished phone. (samsung s10+ to s23). I would also like to change my plan to support 5g.

All plans allow access to the 5g network (even the ones advertised as being 3g or 4g). It's also possible to get the full speeds of a Public Mobile 5g plan on a phone that doesn't support the 5g network.

Re: changing to a different phone

ulearn — Wed, 16 Oct 2024 01:14:25 GMT

@greghd honestly, I switched from Asus Zenfone 3 with a normal SIM and went down to nano SIM to my new phone. I was literally pooping my pants, cutting this down to size. I did test it first on cardboard, and then had a spare PM SIM card to test as well, and then tried it...but in the end, I did messed up and read online (it might have been @computergeek541 who suggested that I can do swap and the switch via the account — and were right! it was much easier than saying 1-2-3!