https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-when-activation/m-p/1262915#M871131 <P>I created an account with Public Mobile, selected a plan and paid for the plan on my computer. Then I scanned the QR code on the page right after the payment page using my cellphone to download the app. I logged into my account and followed the instruction to choose e sim and transfer my phone number from my previous carrier. everything was ok until the last step, it said Failure to transfer and I was forced to logout and no longer be able to log back in, neither on cellphone app nor web mode. I looked back into my emails. I only received 2 emails, 1st is the welcome email which only contain the payment detail, no QR code or other useful info, and the other is the one time authorization code. Other than that, I don't have any other info. I tried the chat support, but the chatbot is useless and cannot find a real person agent to help. Is there anyone can help?</P> Tue, 15 Oct 2024 20:54:15 GMT Chaohao 2024-10-15T20:54:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-when-activation/m-p/1262915#M871131 <P>I created an account with Public Mobile, selected a plan and paid for the plan on my computer. Then I scanned the QR code on the page right after the payment page using my cellphone to download the app. I logged into my account and followed the instruction to choose e sim and transfer my phone number from my previous carrier. everything was ok until the last step, it said Failure to transfer and I was forced to logout and no longer be able to log back in, neither on cellphone app nor web mode. I looked back into my emails. I only received 2 emails, 1st is the welcome email which only contain the payment detail, no QR code or other useful info, and the other is the one time authorization code. Other than that, I don't have any other info. I tried the chat support, but the chatbot is useless and cannot find a real person agent to help. Is there anyone can help?</P> Tue, 15 Oct 2024 20:54:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-when-activation/m-p/1262915#M871131 Chaohao 2024-10-15T20:54:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-when-activation/m-p/1262916#M871132 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/483637">@Chaohao</a>&nbsp;</P><P>you need support agent to check your activation and assist.&nbsp; Please message them here</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 15 Oct 2024 19:48:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-when-activation/m-p/1262916#M871132 hTideGnow 2024-10-15T19:48:19Z