topic Re: Activation trouble in Get Support

Activation trouble

BazSr — Tue, 15 Oct 2024 20:57:08 GMT

I tried to port my number, got a message unable to complete activation, get support. Support says I had to chose a new number because I was coming from Koodo. Now I can’t get back to change my option. How do I fix this? It already took payment!!!

Re: Activation trouble

hTideGnow — Tue, 15 Oct 2024 19:28:27 GMT

hi @BazSr you have Koodo Prepaid service?

Please reply support , tell them you are unable to login and do what they suggested. Ask them to give you a random number first

Re: Activation trouble

BKNS27 — Tue, 15 Oct 2024 19:29:28 GMT

@BazSr

Did you activate/port on the PM app? You can only do it on the app.

Re: Activation trouble

BazSr — Tue, 15 Oct 2024 19:30:10 GMT

Yes

Re: Activation trouble

BazSr — Tue, 15 Oct 2024 19:30:43 GMT

How do I reply support? What do you mean?

Re: Activation trouble

BKNS27 — Tue, 15 Oct 2024 19:36:25 GMT

@BazSr

Good. You will need to contact a CS_Agent on the Chat bubble and type in Submit a Ticket or Contact Agent.

Or you can pm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Agents will reply back through pm so click on your avatar (top right) the Messages.

Re: Activation trouble

hTideGnow — Tue, 15 Oct 2024 19:32:53 GMT

hi @BazSr you opened a ticket? go to the inbox here and look for the message

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage