topic Re: Switch phones in Get Support

Switch phones

Jonatello81 — Mon, 14 Oct 2024 04:08:06 GMT

is there any way to switch your account from one phone to another phone and also, how does one find out their pin number for their account?

Re: Switch phones

Chalupa_Batman — Mon, 14 Oct 2024 01:28:27 GMT

@Jonatello81 wrote:
is there any way to switch your account from one phone to another phone and also, how does one find out their pin number for their account?

Well, it's super easy really. Just take out your SIM card and put it in the other phone then reboot.

If you have an eSIM, then go to the eStore and purchase another one. One the way out to the check out, it will cost you $5 and then you'll see a $5 credit so it's free.

With regards to your PIN, log into your account and go to Profiles on the left side. Then on the right side under the Account Security Info, your PIN is there and the pencil is to change it.

Re: Switch phones

softech — Mon, 14 Oct 2024 01:31:26 GMT

@Jonatello81

for swatch the phone, why don't you just switch your sim card? If esim involved, just login My Account and buy a new esim on the correct phone

for PIN, you can update it using this link:

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Switch phones

Jonatello81 — Tue, 15 Oct 2024 17:10:15 GMT

Ok awesome thank you but will I get to keep my number that I already have?

Re: Switch phones

Jonatello81 — Tue, 15 Oct 2024 17:49:57 GMT

Hi there, so I got a new sim chip on my new phone an esim my old phone after I paid my bill it came back into service. I had data for 10 minutes and now it has disappeared and is non-existent. My phone is an SOS mode so I'm wondering what happened there and I would like to get that account from that phone switch to my new esim here on this phone. Would you be able to help me do that?

Re: Switch phones

hTideGnow — Tue, 15 Oct 2024 19:25:53 GMT

hi @Jonatello81 we are all just customers in this forum

but try to reboot the phone and try Reset all networks on the phone

if same, please message support agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437