topic sept payment in Get Support

sept payment

best19007 — Tue, 15 Oct 2024 15:27:11 GMT

you took out of my account 2* pymts in sept.

Re: sept payment

hairbag1 — Tue, 15 Oct 2024 15:33:09 GMT

@best19007

if you're certain that 2 X payment was made, you'll need to engage the Customer Support. Click on the orange ball, lower right side of page.

If that fails, use this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sept payment

hTideGnow — Tue, 15 Oct 2024 15:35:12 GMT

hi @best19007

did you login to My Account and check if Payment history shows 2 payment in Sept? Are the 2 payments around the same day and same amount? Did you make any plan change request in Sept?

Re: sept payment

BKNS27 — Tue, 15 Oct 2024 16:13:41 GMT

@best19007

Please note that any overcharge will remain as credit to pay for your next month’s bill in your account so login to your account and check.