topic Re: Can’t make or receive calls in Get Support

Can’t make or receive calls

Cachaca — Tue, 15 Oct 2024 05:13:24 GMT

Hello

Every thing was going well but now I can’t make or receive calls. I have turned phone many times, it is not in wifi only and it was working well before.
I can’t seem to log a ticket as it says “Forbidden A1” every time in press the link. Thank you

Re: Can’t make or receive calls

hairbag1 — Tue, 15 Oct 2024 05:17:19 GMT

@Cachaca

dial 611 with your cell to hear current plan status. See if your plan has expired.

if you're still having trouble, use this link to message Customer Support. Give them as much account info as you can..ie; ph #, account #, PM pin #, name on account..etc..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t make or receive calls

Cachaca — Tue, 15 Oct 2024 05:20:56 GMT

Hello. Thanks for responding. I called and the The account is valid. When I dial the phone number it says that the call can’t be completed as dialed.

Re: Can’t make or receive calls

Yvettemm — Tue, 15 Oct 2024 05:28:40 GMT

I'm also having these same issues. My calls are still working, but I need to get into my account to change to a new credit card. All I'm getting is "Forbidden A1" whenever I log into My Account.

Re: Can’t make or receive calls

computergeek541 — Tue, 15 Oct 2024 05:34:30 GMT

@Yvettemm wrote:
I'm also having these same issues. My calls are still working, but I need to get into my account to change to a new credit card. All I'm getting is "Forbidden A1" whenever I log into My Account.

The self serve systems are currently offline. Please try again later.

Re: Can’t make or receive calls

Shubh2023 — Tue, 15 Oct 2024 05:36:35 GMT

I see. Any clues when they might come back online?

Re: Can’t make or receive calls

computergeek541 — Tue, 15 Oct 2024 05:39:18 GMT

@Shubh2023 wrote:
I see. Any clues when they might come back online?

probably in the morning

Re: Can’t make or receive calls

Shubh2023 — Tue, 15 Oct 2024 05:41:20 GMT

Okay thanks : )

Re: Can’t make or receive calls

hTideGnow — Tue, 15 Oct 2024 13:23:26 GMT

HI @Cachaca

did you reboot the phone ? Try Reset all networks. And test the sim card in another phone if you have a physical sim and if you have another phone around

Re: Can’t make or receive calls

Shubh2023 — Wed, 16 Oct 2024 04:44:44 GMT

Idk whats wrong, its again back in maintenance. I had to wait 2 days, to get a new number ported in, but no avail!