topic Re: Additional payment in Get Support

Additional payment

Mosimax — Tue, 15 Oct 2024 01:00:54 GMT

On October 13th, I was charged $34.50 twice for a twice monthly charge request, I want you refund my money

Re: Additional payment

Handy1 — Tue, 15 Oct 2024 01:05:30 GMT

@Mosimax Is one charge just pending ? If so it should fall off . If both charges are posted and the diffence isn’t sitting in your account “available funds “ contact support to fix

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Additional payment

hTideGnow — Tue, 15 Oct 2024 01:14:06 GMT

HI @Mosimax

as the payment was only from Oct 13th, there is a very likelihood that one of the two charges is pending. Usually it takes 2 to 3 days for the pending charge to drop off. As this is a long weekend, it could take another day as well

but if you are certain both are posted charges, then ask PM support agent to confirm

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437