topic Re: US Roaming not working in Get Support

US Roaming not working

LandATownsend — Mon, 14 Oct 2024 20:32:52 GMT

I put a US roaming plan on my account and I cannot make or receive phone calls. In Tuscon.

Re: US Roaming not working

hairbag1 — Mon, 14 Oct 2024 20:35:54 GMT

@LandATownsend

you must have a volte enabled phone that's on PM whitelist...what cellphone you using ?

added,

make sure you're connecting to either T-Mobile or AT&T..whichever is best for you.

Re: US Roaming not working

Chalupa_Batman — Mon, 14 Oct 2024 20:35:41 GMT

Hello @LandATownsend

Which phone do you have? Does it have VoLTE and is it white listed by Public Mobile as phone that can be used on their service? If so, go into the network settings and turn off automatic and choose T-Mobile. Then make sure data roaming is also turned on. Then reboot the phone.

Re: US Roaming not working

Handy1 — Mon, 14 Oct 2024 20:41:47 GMT

@LandATownsend Set phone to 4G/LTE not 5G and make sure your connected to T mobile AT&T or Verizon

Re: US Roaming not working

DennyCrane — Mon, 14 Oct 2024 22:01:38 GMT

https://www.publicmobile.ca/en/on/get-help/articles/volte

Text and data are working fine? What phone are you using?