topic Re: Port from Koodoo in Get Support

Port from Koodoo

LClc — Mon, 14 Oct 2024 17:42:07 GMT

I changed from Koodoo to Public. Followed all the instructions but never received an SMS. “Subscription not activated” says to contact a customer support agent ? When I go through Get Support it stops at a blank screen with a Telus url ? Any help ?

Re: Port from Koodoo

Handy1 — Mon, 14 Oct 2024 17:53:41 GMT

@LClc If you had Koodo post paid and missed the text the porting team can help will send you the number private message as we not allowed to post it here . If Koodo pre paid here’s the link for support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port from Koodoo

Chalupa_Batman — Mon, 14 Oct 2024 17:47:57 GMT

Hey @LClc

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437