topic Referal not added in Get Support

Referal not added

Hufi — Mon, 14 Oct 2024 17:29:38 GMT

I purchased a subscription for a family member on October 1, using my referral code from my account when opening the new account. I created the account on my desktop, adding the referral there, but then had to continue on the app to get an esim, pay and activate. My referral page still shows "no referrals" for this month, so no 1 point per month for me (apart from the 1 point per month I got for another referral years ago). The $10 reward also has not been added to my family member's account. When will I see any of this in the accounts?

Thanks.

Re: Referal not added

Chalupa_Batman — Mon, 14 Oct 2024 17:49:18 GMT

Hey @Hufi

You need to create a ticket to get this fixed. It's supposed to reflect on both accounts within 72 hours. YOU will need to contact a CS Agent to resolve YOUR part. Sadly, the other person will also have to contact a CS Agent to get their $10 credit. Sadly, this is how they do it. So inefficient.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referal not added

TheSterlinger — Mon, 14 Oct 2024 17:48:55 GMT

@Hufi the other person usually gets the $10 within 3days. For your account it's usually after your renewal. If they do not see the 10.00 in their Available funds in their account, they have to open a ticket with Public Mobile to get it added for both of you. They may do so using the chatbot

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Referal not added

Handy1 — Mon, 14 Oct 2024 17:50:12 GMT

@Hufi Your friend should see the one time $10 credit with in 72 hours of activation . You should get a cha ching text saying your referred a friend . If it’s been more then 3 days have your friend send message to support to ensure referral code was added correctly

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referal not added

Hufi — Mon, 14 Oct 2024 18:24:56 GMT

Thank you. Started with the chatbot, but ended up using the direct link and sending a private message, one from each account.

Re: Referal not added

Hufi — Mon, 14 Oct 2024 18:26:10 GMT

Thanks. Done, now waiting for the Cha Ching text!