topic Re: Refund in Get Support

Refund

Cruz201310 — Mon, 14 Oct 2024 15:16:10 GMT

I would like a refund for lost service while traveling to Montreal on October 11th. We lost four hours.

Re: Refund

hairbag1 — Mon, 14 Oct 2024 15:17:57 GMT

@Cruz201310

PM will be very unlikely to provide a refund in your case. You may have been in an area of weak or non-existant service....not a PM issue.

Re: Refund

hTideGnow — Mon, 14 Oct 2024 15:18:21 GMT

HI @Cruz201310

what you meant by you lost 4 hours? you had 4 hours without service?

PM is a prepaid carrier and usually do not provide refund. Also, for most carriers, they usually won't do much even with a 4 hours outage.

you can of course try to ask agent , but I doubt they will do much. But if you want to go ahead and check with support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Chalupa_Batman — Mon, 14 Oct 2024 15:18:43 GMT

@Cruz201310 wrote:
I would like a refund for lost service while traveling to Montreal on October 11th. We lost four hours.

Hello @Cruz201310

Not sure exactly what you lost. Public Mobile is a prepaid service and usually there are no refunds. If there are technical issues then you must create a ticket to a CS Agent for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437