topic Re: Can’t activate eSIM in Get Support

Can’t activate eSIM

Danffth — Mon, 14 Oct 2024 04:06:07 GMT

Can some one help

Re: Can’t activate eSIM

hTideGnow — Sun, 13 Oct 2024 18:15:13 GMT

hi @Danffth iPhone or Android?

check sim manager or settings ->Cellular and check if the PM eSIM is there. Make sure it is enabled, and it is set to Primary and "Turn on this line" is enabled.

try Reset all networks

if that does not help , ask support to check. Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t activate eSIM

BKNS27 — Sun, 13 Oct 2024 20:48:07 GMT

@Danffth

Are you activating the eSIM on the PM app? You can only do it on the app.

Re: Can’t activate eSIM

computergeek541 — Mon, 14 Oct 2024 02:28:17 GMT

Re: Can’t activate eSIM

Danffth — Mon, 14 Oct 2024 02:29:49 GMT

using iPhone. I stucked in the last step of activate esim. Message support but they said I don’t have an account.

Re: Can’t activate eSIM

hTideGnow — Mon, 14 Oct 2024 13:26:00 GMT

HI @Danffth

go to Settings->Cellular and check if an esim is there? if so, you need to make sure it is enabled

if not, then message support agent using think like (it will work even the account not fully setup):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437