topic Plan renewal in Get Support

Plan renewal

Blessovick — Mon, 14 Oct 2024 11:23:03 GMT

I am trying to renew my plan but it keeps saying I can’t pay at this time what should I do

Joe_G — Mon, 14 Oct 2024 11:30:28 GMT

How are you trying to pay, with a credit card or with a voucher?

Maybe wait and try again later.

Handy1 — Mon, 14 Oct 2024 11:31:20 GMT

@Blessovick If in a hurry you can buy payment voucher from shoppers drug mart and load the funds *611 to resume service right away .

Blessovick — Mon, 14 Oct 2024 11:32:32 GMT

Joe_G — Mon, 14 Oct 2024 11:52:25 GMT

No need to create another thread. Please reply to your previous post to get help.

HALIMACS — Mon, 14 Oct 2024 11:53:30 GMT

Why not? Are you not on auto-pay?

Ensure you're using a credit card or debit Visa.

You can also try to purchase a public mobile payment voucher available at many retail locations (gas stations, drug stores, TELUS/Koodo booths, etc)