topic Re: Stuck attempting to get a subscription plan in Get Support

Stuck attempting to get a subscription plan

OptiStreak — Mon, 14 Oct 2024 04:01:24 GMT

Hello

It appears that I'm stuck in a loop while attempting to buy a subscription plan. It appears that I am unable to proceed forward.

I get the following error message below, so I tried clicking on "Try Again" and I get repeatedly looped to the same website.

Not a great experience so far 😞

Re: Stuck attempting to get a subscription plan

softech — Mon, 14 Oct 2024 01:40:08 GMT

@OptiStreak

you are not using the Public Mobile app to subscribe? are you just using the website at this time? If you have not used the app yet, please download the app and complete the subscription

if you still getting the error, Private message CS Agent and they can sort it out:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Stuck attempting to get a subscription plan

OptiStreak — Mon, 14 Oct 2024 01:54:28 GMT

The mobile method worked, but I usually am a person that interacts with the website.

In addition, the mobile app requires precise location setting just for me a province. I feel that this setting should not be necessary in an account creation process.

Re: Stuck attempting to get a subscription plan

OptiStreak — Mon, 14 Oct 2024 01:56:01 GMT

@softech

The mobile solution worked, but I feel that it should not have made a difference whether I tried using the website to subscribe versus the mobile app.

In addition, the mobile app required me to do "precise location setting" just to pick a province and complete the subscription plan process. I feel that should not be necessary.

Re: Stuck attempting to get a subscription plan

computergeek541 — Mon, 14 Oct 2024 04:01:56 GMT

self solution removed