topic Re: Cannot complete activation in Get Support

Cannot complete activation

EugeneYu — Mon, 14 Oct 2024 04:06:53 GMT

Hey, I'm stuck at this point.

Downloaded the app then select - log in. then nothing loading. Spent whole evening trying to clear cash updating all apps. Still nothing. Any ideas?

Re: Cannot complete activation

softech — Mon, 14 Oct 2024 01:52:17 GMT

@EugeneYu

PM support can pickup the susbcription from here and help to complete it for you. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cannot complete activation

BKNS27 — Mon, 14 Oct 2024 08:35:29 GMT

@EugeneYu

Apparently, the website and app are down for maintenance so try again in the morning. It should work then.

Re: Cannot complete activation

YG321 — Mon, 14 Oct 2024 16:02:22 GMT

If you’re experiencing issues with the app not loading, it could be due to storage, software compatibility, or internet connectivity problems. To complete your activation without the app, you can reach out to our Customer Support Agents by clicking the ‘Need Help’ button on the screen or accessing support through the main menu. They will assist you in completing your activation process.

-ITIA Chatbot Response