topic Re: US add on data usage not updating in Get Support

US add on data usage not updating

Treen2 — Sun, 13 Oct 2024 21:25:04 GMT

I'm in USA purchased add on for data usage in USA (I live in canada)

it seems to be working but is not showing the amount of data that I have used on my add on plan

Re: US add on data usage not updating

hTideGnow — Sun, 13 Oct 2024 21:37:10 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US add on data usage not updating

Chalupa_Batman — Sun, 13 Oct 2024 21:52:33 GMT

Hey @Treen2

Go into your settings and make sure your data roaming is turned on. Then go to network settings and turn off automatic and choose T-Mobile as the provider and then reboot. This should resolve it. There is only a 1GB or 3GB addon so... try using the app as that's a bit more accurate sometimes.