topic Re: Ported number but didn't receive confirmation in Get Support

Ported number but didn't receive confirmation

kbcourtice — Tue, 15 Oct 2024 02:43:33 GMT

I ported my number and set up a new public mobile account but did not receive a confirmatioln of transfer from my current provider.

I still have my old SIM in the phone

Yummy — Sun, 13 Oct 2024 21:07:24 GMT

Both account have to be active in order to transfer number.

You Should receive SMS within 90 min of initiating port request. Maybe you did miss it?

hTideGnow — Sun, 13 Oct 2024 21:09:25 GMT

hi @kbcourtice you can ask PM porting support team to re-send the porting request

I will send you the number to PM Porting support team Please check your community inbox

kbcourtice — Sun, 13 Oct 2024 21:10:27 GMT

Thank you I will check

kbcourtice — Sun, 13 Oct 2024 21:10:45 GMT

Thank you. It may not be 90 minutes

kbcourtice — Mon, 14 Oct 2024 23:29:10 GMT

In case anyone find this post. The solution was that the SMS had to be resent. I did so by connecting with Customer Service.