topic Re: My data doesn't work in Get Support

My data doesn't work

fatimaqabalawi — Tue, 04 Jan 2022 21:14:36 GMT

Hello,

I am with the 35 dollars 1GB 3G plan right now, I was able to make phone call and text, but somehow the data doesn't work, could someone help me with that? Thanks 🙂

Fatima

Re: My data doesn't work

will13am — Tue, 08 May 2018 18:45:14 GMT

@fatimaqabalawi, if your data is not working, check the APN settings on the phone.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: My data doesn't work

GreatCanadian — Tue, 08 May 2018 18:52:02 GMT

@fatimaqabalawi Hi, and welcome to the community! Is this a new account that you've just set up? If so I'm betting that @will13am has steered you along the right path!

Re: My data doesn't work

mimmo — Tue, 08 May 2018 19:23:52 GMT

Did the data work before? Could you have used up all you data? To see log into self serve and see if you see the data usage in the adons section.

Re: My data doesn't work

j11 — Tue, 08 May 2018 20:52:32 GMT

You could;

-Reboot phone

-Check the APN settings on your phone.

-Do you have suffecent data(that could be it).

I this doesent work reach out to a mod, they would be happy to help.