topic Double charge payment in Get Support

Double charge payment

Dran15 — Sun, 13 Oct 2024 15:18:05 GMT

Can i get a refund on my payment yesterday i did change my subcription and when i check my bank account i got a double charge on my subcription

Re: Double charge payment

hTideGnow — Sun, 13 Oct 2024 15:20:51 GMT

hi @Dran15 did you use Change Now option instead of Change on Renewal? if so, that is normal PM charged you immediately to start the new plan.

PM is prepaid and might not provide refund, but they will usually help if you make that mistake on first day of the new cycle.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charge payment

Handy1 — Sun, 13 Oct 2024 15:23:15 GMT

@Dran15 If you didn’t use the chage on renewal option then that would be why . If you didn’t use the charge on renewal option check credit card . Is one charge just pending ? If so it should fall off . If both charges are posted and the difference isn’t sitting in your available funds then submit ticket

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charge payment

Chalupa_Batman — Sun, 13 Oct 2024 15:36:00 GMT

Hey @Dran15

If you use Change Now option instead of Change on Renewal, then that is normal PM charged you immediately to start the new plan. Public Mobile is prepaid and may not provide refund, but they may help if you make an honest mistake.

Please create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charge payment

computergeek541 — Sun, 13 Oct 2024 16:21:31 GMT

no need to repeat others