topic Cannot find my account info after login today in Get Support

Cannot find my account info after login today

Avv01186 — Sun, 13 Oct 2024 20:41:42 GMT

Please see the attached screenshot. I was about to log in and re-subscribe to the plan, but I can’t find my account info anymore; it redirects me to activate a new number. Please help ASAP!

Re: Cannot find my account info after login today

Handy1 — Sun, 13 Oct 2024 13:29:46 GMT

@Avv01186 support can help this is common hiccup for many

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot find my account info after login today

eddieO — Sun, 13 Oct 2024 13:56:25 GMT

@Avv01186, it looks like you tried on the Public Mobile app (which should have worked) but are you able to try through the PM website? If you are using Android you could also try going into App settings on your phone and clear cache/data. You will then need to login again but that might help

Re: Cannot find my account info after login today

BKNS27 — Sun, 13 Oct 2024 15:26:36 GMT

@Avv01186

When did you unsubscribe? If you waited longer than 90 days then your account will be closed, your SIM will no longer work and your number will be returned to the carrier you got the number from.

Best to contact a CS_Agent to check for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or call 1-855-4PUBLIC and enter your number to see if your account is still unsubscribe/suspended.

Re: Cannot find my account info after login today

computergeek541 — Sun, 13 Oct 2024 16:22:54 GMT