topic Re: Newbie...missing 250 monthly long-distance minutes in Get Support

Newbie...missing 250 monthly long-distance minutes

John_B1 — Sat, 05 Oct 2024 15:52:13 GMT

Hi,

Just joined under the $39/month 50GB 5G contract, but it is not showing the 250 monthly long-distance minutes on my subscription that were part of advertised deal.

Any ideas.....as stuck in the AI chat bot/community post circle of death.... perhaps there are some real humans at Public Mobile customer service.

Re: Newbie...missing 250 monthly long-distance minutes

hTideGnow — Sat, 05 Oct 2024 15:57:19 GMT

HI @John_B1

not sure how the LD minutes will be shown on My Account, but did you try to make a calls to one of those countries? if you can make it, then yes, the minutes are there

And if you cannot submit ticket by chatbot, submit by direct message instead. Use this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Newbie...missing 250 monthly long-distance minutes

Handy1 — Sat, 05 Oct 2024 15:59:05 GMT

@John_B1

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Newbie...missing 250 monthly long-distance minutes

John_B1 — Sun, 13 Oct 2024 10:25:11 GMT

I tried calling long distance and then that updated my allowance and showed the availability for the long distance minutes. Awesome, thanks 🙏👍