topic Re: unable to use data in Get Support

unable to use data

moeghafoor — Sun, 13 Oct 2024 01:33:58 GMT

Hi since yesterday Oct 11, I am unable to use any data. Can you fix the issue as the issue still present today on Oct 12

Re: unable to use data

Sansan — Sun, 13 Oct 2024 01:37:00 GMT

@moeghafoor hi, first did you sign into your account to verify the account status?

Things you can try. Turn airplane mode on and off.

Reset phone networks.

If non of those works, what type of phone you have?

Re: unable to use data

Rastin — Sun, 13 Oct 2024 02:21:26 GMT

We can't fix anything. Only customers here. If what Susan suggested did not help contact PM using the orange text bubble. Type in customers service agent or use the link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unable to use data

Rastin — Sun, 13 Oct 2024 03:11:22 GMT

You wouldn't be in BC by any chance? Read a few other post about slow or no speed and there all there. If you change to 3g or the slowest your phone can go you should have usable data and hopefully what ever problems there having out there will get fixed.

Re: unable to use data

BKNS27 — Sun, 13 Oct 2024 08:24:25 GMT

@moeghafoor

What is the plan you are on?

When is your next renewal date?