topic Re: Having activation trouble in Get Support

Having activation trouble

Ivs — Sun, 13 Oct 2024 00:32:45 GMT

I made my account, subscribed and downloaded the E-sim. My phone is still on the old network.
I put my old phone number in when subscribing, and my cc has been charged already. I'm not sure whats wrong.

Re: Having activation trouble

Ivs — Sun, 13 Oct 2024 00:34:26 GMT

iphone btw, and its been almost 8 hours

Re: Having activation trouble

hTideGnow — Sun, 13 Oct 2024 00:36:22 GMT

hi @Ivs make sure your PM eSIM is set to enabled or "Turn on this line" and also set as Primary

and the port, did you get a text from your old carrier about the port request and you replied yes? You can check with PM porting support team and confirm the port status. I will send you the number to PM Porting support team Please check your community inbox

Re: Having activation trouble

slusagm — Sun, 13 Oct 2024 00:56:13 GMT

if you still cannot install the eSIM and you cannot make calls from the PM eSIM, you will have to ask PM to check for you. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437