topic Re: Why slow data in Get Support

Why slow data

F4g91YzT — Sat, 12 Oct 2024 21:22:25 GMT

Mobile data became so slow (almost no internet) as a user in downtown vancouver BC. Is this related to me ending the 90days term after switching to Public? Is it always this slow? (I doubt so but the speed got slow right on the day I paid the monthly fee.

I can't even start internet speed test.

I'm writing this on wifi. My plan is 40GB on 4G, and I barely used 250mb now (as I said the speed got slow on the monthly renewal date which was 3 days ago)

Re: Why slow data

hTideGnow — Sat, 12 Oct 2024 21:27:05 GMT

hi @F4g91YzT there has been major data issue I'm Vancouver since yesterday

try reboot your phone first

if same, the current workaround until issue is fully resolved is to change the network mode to 3G only or WCDMA only

Re: Why slow data

BKNS27 — Sat, 12 Oct 2024 21:27:50 GMT

@F4g91YzT

Check your voice and data setting on 4G/LTE and see if that helps.

Re: Why slow data

F4g91YzT — Sat, 12 Oct 2024 22:07:44 GMT

Thank you @hTideGnow Now it works!

I changed the settings to connect to GSM/HSPA only on My Samsung Galaxy.

Now I have the internet though a bit slower than expected. Well it's better though than no internet.

Re: Why slow data

hTideGnow — Sat, 12 Oct 2024 22:12:28 GMT

hi @F4g91YzT change back to the Lte/4g mode tomorrow and hope it works then

Re: Why slow data

Steve5439 — Sat, 12 Oct 2024 23:00:46 GMT

The PublicMobile/Telus network is screwed for data the last few days in the lower mainland. Some times it works, some times it doesn't. It appears to be an issue with the speed throttling they do as I don't believe unthrottled Telus customers are having the issue. It is not a problem with your phone. I've verified this with many people/accounts/phones near me.

Re: Why slow data

Jsmoo — Sat, 12 Oct 2024 23:20:17 GMT

I’m having the same issue in Vancouver. I’ve resetted the network on my phone,

restated my phone and still, the internet is so slow I can’t even load up speed test and it took me about 6 tries to even log into the public mobile app..

Re: Why slow data

hTideGnow — Sat, 12 Oct 2024 23:26:09 GMT

hi @Jsmoo

did you try 3G only or WCDMA only?

Re: Why slow data

WobblyTurtle — Thu, 23 Oct 2025 03:13:21 GMT

I have the same issue with data becoming unusable all of the time and it happens to me no matter where I am in Toronto, Ottawa or Montreal. Just randomly drops to unusable speeds for hours or days.