https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-get-my-esim-added-to-my-phone/m-p/1262233#M870662 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/482835">@Cindy26</a>&nbsp;</P><P>that's for existing account and not new activation?</P><P>the payment system is glitchy and usually support agent cannot help (they won't help with credit card error like that )</P><P>a quick way to get it done is to buy a voucher from Shoppers drug Mart and load the voucher into the account, then buy esim again</P><P>or you can wait 24 hours and try again&nbsp;</P> Sat, 12 Oct 2024 22:50:24 GMT hTideGnow 2024-10-12T22:50:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-get-my-esim-added-to-my-phone/m-p/1262231#M870660 <P>Need support to set up eSIM when i click on payment option I can’t pay it takes me to another page&nbsp;</P> Sat, 12 Oct 2024 22:41:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-get-my-esim-added-to-my-phone/m-p/1262231#M870660 Cindy26 2024-10-12T22:41:17Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-get-my-esim-added-to-my-phone/m-p/1262232#M870661 <P>Hello&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/482835">@Cindy26</a>&nbsp;</P><P>This is how to create a ticket for help.</P><P><SPAN>To</SPAN><SPAN>&nbsp;submit a&nbsp;ticket&nbsp;with&nbsp;CS&nbsp;Agent&nbsp;using this Chatbot link</SPAN></P><P><SPAN><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></SPAN><SPAN>&nbsp;</SPAN></P><P><SPAN>Type&nbsp;Customer&nbsp;Service&nbsp;and follow the prompts. If you are having any issues, here is a direct link by sending a private message</SPAN></P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437?emcs_t=S2h8ZW1haWx8a3Vkb3N8TFpUNEIyRTUxWFhIUTd8MTI0MTQwNXxLVURPU3xoSw&amp;emcs_t=S2h8ZW1haWx8a3Vkb3N8TTA5VUc5M0ZGTVRCNkZ8MTI0NTkyM3xLVURPU3xoSw&amp;emcs_t=S2h8ZW1haWx8a3Vkb3N8TTE4R0pFRVBZTklNN0Z8MTI1MzkxN3xLVURPU3xoSw&amp;emcs_t=S2h8ZW1haWx8a3Vkb3N8TTFVOElWVUdJS1RPUjB8MTI1OTIyNnxLVURPU3xoSw&amp;emcs_t=S2h8ZW1haWx8a3Vkb3N8TTIxREVRNzZTUlJNUVV8MTI2MDgyMXxLVURPU3xoSw" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sat, 12 Oct 2024 22:42:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-get-my-esim-added-to-my-phone/m-p/1262232#M870661 Chalupa_Batman 2024-10-12T22:42:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-get-my-esim-added-to-my-phone/m-p/1262233#M870662 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/482835">@Cindy26</a>&nbsp;</P><P>that's for existing account and not new activation?</P><P>the payment system is glitchy and usually support agent cannot help (they won't help with credit card error like that )</P><P>a quick way to get it done is to buy a voucher from Shoppers drug Mart and load the voucher into the account, then buy esim again</P><P>or you can wait 24 hours and try again&nbsp;</P> Sat, 12 Oct 2024 22:50:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-get-my-esim-added-to-my-phone/m-p/1262233#M870662 hTideGnow 2024-10-12T22:50:24Z