topic Re: Phone number in Get Support

Phone number

Deb1019 — Sat, 12 Oct 2024 20:38:07 GMT

My new phone does not have phone number. I need help. Everything else transferred over

Re: Phone number

Chalupa_Batman — Sat, 12 Oct 2024 20:39:56 GMT

@Deb1019 wrote:
My new phone does not have phone number. I need help. Everything else transferred over

Are you trying to say you ported over your number and it's not working? If so, try rebooting your phone. Also, try your SIM card in a different phone if you can. If you put your other providers SIM card in the phone, do you still have active service? Let us know so we can help point you in the right direction to fix it.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number

Handy1 — Sat, 12 Oct 2024 20:41:38 GMT

@Deb1019 Have you tried to reboot the phone yet

Re: Phone number

hTideGnow — Sat, 12 Oct 2024 20:55:01 GMT

hi @Deb1019 can you call out ?

did you activate the account using the app?

or you just activate using the browser and got only to payment step? if that was what you did, you still have to download PM app and complete the activation with picking phone number