topic Re: Link SIM card to account in Get Support

Link SIM card to account

bigzazzu — Sat, 12 Oct 2024 18:52:12 GMT

Good afternoon,

I already have a Public Mobile SIM card with working phone number and I can't link this to my account.

When I digit the SIM card code it says "invalid SIM card".

I would like to resolve this issues asap.

Thanks,

bigzazzu

Re: Link SIM card to account

hTideGnow — Sat, 12 Oct 2024 18:59:41 GMT

hi @bigzazzu is that a new sim card?? is your PM account active?

did you login My Account and go to profile to update?

Re: Link SIM card to account

BKNS27 — Sat, 12 Oct 2024 19:04:23 GMT

@bigzazzu

SIM is a onetime use so if the SIM was activated and cancelled later. You need to purchase a new SIM.

If it is a new SIM, return it for a refund from place of purchase.

Re: Link SIM card to account

bigzazzu — Sat, 12 Oct 2024 19:15:52 GMT

Hi, I currently have 2 Public Mobile phone numbers and 2 SIM cards registered at my name.

With the first one, I created an account successfully.

With the second one, using a different email address, I was asked either to buy a new SIM or digit the number of the existing one - but it's not valid anymore.

Is there a way to contact PM and get an account number for the phone number and SIM card I am trying to register?