topic Need help getting account number in Get Support

Need help getting account number

HungTruong — Sat, 12 Oct 2024 18:29:49 GMT

Hi,

I need to get my Public Mobile account number but I don't have access to my account because my wife created the account and we recently separated. Or is there a customer support phone number that I can call?

Re: Need help getting account number

Chalupa_Batman — Sat, 12 Oct 2024 18:32:24 GMT

@HungTruong wrote:
Hi,
I need to get my Public Mobile account number but I don't have access to my account because my wife created the account and we recently separated. Or is there a customer support phone number that I can call?

Hi @HungTruong This could be a bit tough but you can create a ticket and ask for assistance.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help getting account number

hTideGnow — Sat, 12 Oct 2024 18:31:34 GMT

hi @HungTruong since you cannot login My Account to get the account number, you will hane to ask support agent to help

Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help getting account number

slusagm — Sat, 12 Oct 2024 18:32:53 GMT

if you cannot login, you will have to ask PM to get the account number for you. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437