topic Re: Transfer number failed. How to restart the transfer? in Get Support

Transfer number failed. How to restart the transfer?

Kazma — Sun, 26 Nov 2023 05:06:14 GMT

Hi all, I tried to transfer my number from Fido to Public about 1 week ago, and just realize that I'm unable to receive text messages.

It's probably related to this message I received from Public during the transfer:
===================
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
===================

No one actually called and so I believe my transfer is incomplete and the process needs to be reinitiated by Public.

I tried the Chatbot which gave me the "submit a ticket" link but the link doesn't work. How can I ask Public to restart the transfer process?

Thank you all for the help, really appreciated it.

Re: Transfer number failed. How to restart the transfer?

Handy1 — Sun, 26 Nov 2023 05:10:18 GMT

@Kazma It’s best to just use the old providers account number not the IMEI best to ignore it it’s not needed anyway . But no worries I’ll send you the porting team number private message and give them old provider account number and get it fixed

Re: Transfer number failed. How to restart the transfer?

AJ1971 — Mon, 27 Nov 2023 00:18:49 GMT

I made the same mistake while porting my dad’s phone number. Any chance I could get number for porting team as well ?

Re: Transfer number failed. How to restart the transfer?

hTideGnow — Mon, 27 Nov 2023 00:19:24 GMT

HI @AJ1971

of course. Sent

Re: Transfer number failed. How to restart the transfer?

Tonnus — Mon, 27 Nov 2023 15:24:26 GMT

Hi there,

I'm also getting the same issue as I'm porting from Fido to Public Mobile. I also can't submit the ticket and getting an error. Please help I can't receive Text and Calls.

Re: Transfer number failed. How to restart the transfer?

Petrina — Fri, 08 Dec 2023 22:30:42 GMT

I made the same mistake!! while porting my phone number. Any chance I could get number for porting team as well ? Please and thank you!

Re: Transfer number failed. How to restart the transfer?

Petrina — Fri, 08 Dec 2023 22:31:30 GMT

I made the same mistake while porting my phone number. Any chance I could get number for porting team as well ?? Please and thanks!

Re: Transfer number failed. How to restart the transfer?

AJ1971 — Fri, 08 Dec 2023 22:39:48 GMT

Hi there

I actually messaged customer service with my problem and they successfully ported my phone number on their end but I was still locked out of the public mobile app since it was sending the confirmation code to the old number and didn’t have access to the number anymore and I could not install the e sim. So in the end I had to a buy physical SIM card which customer service attached to my account and now it all works. Hope this helps somehow

Re: Transfer number failed. How to restart the transfer?

Petrina — Fri, 08 Dec 2023 22:44:41 GMT

This might be a dumb question but how did you contact customer service?

Re: Transfer number failed. How to restart the transfer?

Handy1 — Fri, 08 Dec 2023 22:45:19 GMT

@Petrina Here’s how

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number failed. How to restart the transfer?

Petrina — Fri, 08 Dec 2023 23:00:35 GMT

Thank you so much! I really appreciate it 🙂

Re: Transfer number failed. How to restart the transfer?

vincedelrosario — Sat, 12 Oct 2024 16:44:25 GMT

HI It looks like I made the same mistake and provided the the wrong account number. I've been trying to use chatbot. Could i have a number I can call please?

Re: Transfer number failed. How to restart the transfer?

Handy1 — Sat, 12 Oct 2024 16:45:24 GMT

@vincedelrosario Yes sent

Re: Transfer number failed. How to restart the transfer?

hTideGnow — Sat, 12 Oct 2024 16:45:46 GMT

hi @vincedelrosario

PM porting support team can help. I will send you the number to PM Porting support team Please check your community inbox

Re: Transfer number failed. How to restart the transfer?

NoorAbd — Fri, 07 Mar 2025 03:42:17 GMT

can you send it to me as well?