topic Service in Get Support

Service

Dansio — Sat, 12 Oct 2024 02:55:30 GMT

I can make calls but not receiving calls. The error code is 1B1

Re: Service

hTideGnow — Sat, 12 Oct 2024 03:05:54 GMT

did you just activate your number? Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Service

BKNS27 — Sun, 13 Oct 2024 07:04:36 GMT

@Dansio

Check to see if Call Fowarding is enabled. Disable it and see if that helped. If not, remove the person and delete from contact list and have them call you back and save in contact.