topic Re: Cannot receive calls! HELP!! in Get Support

Cannot receive calls! HELP!!

redtaiji25 — Tue, 04 Jan 2022 21:14:30 GMT

Hi,

Just joined Public Mobile and finished registration and transferred my existing number. I'm able to send out calling calls, but it seems like I cannot receive incoming calls.

PLEASE HELP!!

Re: Cannot receive calls! HELP!!

matbasm — Tue, 08 May 2018 01:13:03 GMT

@redtaiji25, How long has it been since you registered? It can take a few hours for your number to be ported from another cell carrier. Even longer for VOIP and land lines. Until the transfer is done, keep using your old SIM card in your phone, and when it goes dead, you know the number has been ported over.

If it has been longer than mentioned, you should contact the moderators via private message so that they can investigate why your number port has not completed.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

Re: Cannot receive calls! HELP!!

redtaiji25 — Tue, 08 May 2018 01:34:31 GMT

Okay, thank you for your kind advice.

Actually, I have just finished registration and transfer.. and thought hmm.. when incoming call was going straight to voicemail.

I'll wait patiently and let you know what happens. 🙂

Re: Cannot receive calls! HELP!!

matbasm — Tue, 08 May 2018 01:36:38 GMT

@redtaiji25- Great, and welcome to Public Mobile.

Re: Cannot receive calls! HELP!!

computergeek541 — Tue, 08 May 2018 02:04:30 GMT

@redtaiji25 wrote:
Okay, thank you for your kind advice.
Actually, I have just finished registration and transfer.. and thought hmm.. when incoming call was going straight to voicemail.

I'll wait patiently and let you know what happens. 🙂

The straight to voicemail would likely be because you've remvoved your old sim card (if you have done that). If you put your old carrier's sim back in, you'll be able to receive those calls.