topic Re: Data isn't working in Get Support

Re: Data isn't working

george123456 — Fri, 11 Oct 2024 00:20:05 GMT

Been working fine for the last year. Oct 10/24 suddenly no data. Keeps saying no internet connection.
Done evrything here and still no data connection or very limited intermittent. (front page loads, next page wont.

Re: Data isn't working

hTideGnow — Fri, 11 Oct 2024 00:21:46 GMT

hi @george123456

did you check if any chance you used up your data already? Login My Account using Incognito/private/secret mode on your browser to check

And check if you have Data limit set on your phone, you might want to disable it

And try Reset All networks, that would help

Re: Data isn't working

george123456 — Fri, 11 Oct 2024 00:23:55 GMT

says no internet connection when data on mobiile is on. wait 2 minutes or so and finally page loads (some of the time)

Re: Data isn't working

george123456 — Fri, 11 Oct 2024 01:12:46 GMT

Phone was working normal this morning, problem strted around noon.
Have 50GB of data, used 486MB.
Data Limit set to 40GB
Turn off phone, turned back on
Turned on flight mode, turned off
Turned on data, turned off data, turned on data
Checked which apps have mobile and WIFI access (all of the)
Checked APN settings, all match
Reset settings
Removed SIM card, restarted everything.

NO CHANGE, Still intermittent connection (phone actually says no internet connection, then slowly loads a page.)

Check my public account to check data usage on my computer.
Took 10 minutes to check all settings on phone and check plan and limits and start to type a response.

CHANGED NOTHING, but in the 10 minutes (maybe 15) of checking everything.

Picked up my phone and
MY PHONE IS WORKING NORMAL
All pages are loading.

Re: Data isn't working

hTideGnow — Fri, 11 Oct 2024 01:16:58 GMT

HI @george123456

thanks for the update. Let's hope it will keep working well from here 🙂

Re: Data isn't working

derk_the_zeeman — Fri, 11 Oct 2024 22:49:39 GMT

I had the same problem with my phone. I have 19 GB left. I just recently switched to a different plan. For the last 4 years I have never had a problem like this. Where do you live? I live in Surrey BC

Re: Data isn't working

derk_the_zeeman — Fri, 11 Oct 2024 22:51:15 GMT

If you figure out the problem please reply to me and tell me what you did.

Re: Data isn't working

george123456 — Fri, 11 Oct 2024 23:10:38 GMT

It didn't keep working....online with public mobile service agent.

Re: Data isn't working

hTideGnow — Sat, 12 Oct 2024 00:07:22 GMT

hi @derk_the_zeeman / @george123456 look like changing network mode to 3G only is the solution for now

Re: Data isn't working

george123456 — Sat, 12 Oct 2024 00:12:02 GMT

beenonline with a CSR, so far all she has done is tell me to check my APN and uupdate software. Been waiting 1 1/2 hrs now.

Re: Data isn't working

george123456 — Sat, 12 Oct 2024 02:04:09 GMT

The first technician went off duty, left me hanging for an hour. Finally a second person took over.
A friend texted me with the same problem while I was on the computer with the support tech.
We both live in Maple Ridge.

She said "Basically what I did is a strong reset on the network. If your friend is having the same issue, please kindly ask her/him to reach out to us using her/his own/personal account so we can fix it. "
Had to turn off and then on again.

The APN, Data settings, software were not the problem as the other tech suggested.

Re: Data isn't working

hTideGnow — Sat, 12 Oct 2024 02:08:44 GMT

hi @george123456

thx for the update. glad all work out