topic Re: App not supported in Get Support

App not supported

TiagoENC — Fri, 11 Oct 2024 21:26:54 GMT

my cellphone doesn t support the public mobile app as it is tied to a world region where Public Mobile app is not available. is there any other way to activate de sim card?

I already subscribed a service

Hoping for your help!

Re: App not supported

hTideGnow — Fri, 11 Oct 2024 21:28:53 GMT

HI @TiagoENC

Yes, you need to have a Canadian app store to download PM app

but sound like you already pay and subscribe using the web site? Then you did half the activation, and this is a point where support agent can help as you cannot install the app. Please simply message agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Agent will reply to your Community inbox within 2 to 4 hours.

Re: App not supported

Handy1 — Fri, 11 Oct 2024 21:32:12 GMT

@TiagoENC You can try and change the location on the App Store . Or if you have another frend with phone that can download the app to help you activate . Then delete app from there phone . From there you can manage your account on the website instead

Re: App not supported

Chalupa_Batman — Fri, 11 Oct 2024 22:04:50 GMT

Hey @TiagoENC

This link will take you to your private mailbox. I've sent you a message that will help.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Cheers.

Re: App not supported

TiagoENC — Fri, 11 Oct 2024 22:36:22 GMT

I tried it a few times and get an error message...

Re: App not supported

TiagoENC — Fri, 11 Oct 2024 22:42:45 GMT

i will try that