topic Re: Changing my subscription on my renewal date in Get Support

Changing my subscription on my renewal date

TP505 — Fri, 11 Oct 2024 18:47:50 GMT

Hi I just paid my monthly subscription payment of $30 ,today was my renewal day about 20 minutes later I realized that I can get more data for $5 dollars more a month so since I just paid it if I switched subscriptions I should only have to pay the difference which should be $5 , if anyone could provide some information I would appreciate it , thank you and have a good day

Re: Changing my subscription on my renewal date

hTideGnow — Fri, 11 Oct 2024 18:50:53 GMT

@TP505

no, PM is prepaid and does not allow you to "upgrade" like that

proper way is to go back and pick the plan and choose Change on Renewal and have the new plan start next month

but if you really want it now, you can try ask support agent for help, maybe they will allow

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing my subscription on my renewal date

Handy1 — Fri, 11 Oct 2024 18:51:08 GMT

@TP505 Your best to just use the change plan on renewal option to ensure you get the plan with out losing $ PM is pre paid and no refunds . But you can ask support hopefully you haven’t already used any of the plan data

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing my subscription on my renewal date

TP505 — Fri, 11 Oct 2024 18:54:14 GMT

Thank you

Re: Changing my subscription on my renewal date

TP505 — Fri, 11 Oct 2024 18:55:21 GMT

Thank you