topic I can’t log into my account after attempting to change the email associated with the account in Get Support

I can’t log into my account after attempting to change the email associated with the account

Cass26 — Fri, 11 Oct 2024 17:53:24 GMT

A couple days ago I tried to change the email associated with my public mobile account, it didn’t work and now every time I try to log in it’s as if I’m setting up a new plan completely,I’ve tried the app and the website but every time it just asks me to “resume my activation” but I already have an account and a plan, I just want to switch over the email and change the plan. The live chat has not been helpful as they always direct me to FAQ’s and I can’t find anyone with the same issue.

Re: I can’t log into my account after attempting to change the email associated with the account

Handy1 — Fri, 11 Oct 2024 17:54:09 GMT

@Cass26 Let support help you fix

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can’t log into my account after attempting to change the email associated with the account

hTideGnow — Fri, 11 Oct 2024 18:06:01 GMT

hi @Cass26

could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437