topic Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile? in Get Support

Is Samsung Galaxy A25 International Version compatible with Public Mobile?

ReemaM — Fri, 11 Oct 2024 16:40:29 GMT

I recently purchased the Samsung Galaxy A25 5G I 6GB 128GB I International Version. Unfortunately it is not compatible with my current provider Freedom Mobile. Strangely it worked for one month and then stopped being able to pick up the bands and then they told me it is not compatible. Is this device compatible with Public Mobile? If so, I will switch to Public Mobile.

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

Handy1 — Fri, 11 Oct 2024 16:50:01 GMT

@ReemaM Since freedom has roaming in more country’s then Public mobile does . Which is only the U.S. if the phone wasn’t bought in Canada my guess is it won’t work here either

adding if you know someone in public mobile maybe you can test their sim card in the phone to know for certain @ReemaM

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

slusagm — Fri, 11 Oct 2024 16:43:24 GMT

it should work from what I see. It has many bands on 4G and 3G and 5G as well

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

hTideGnow — Fri, 11 Oct 2024 16:44:11 GMT

HI @ReemaM

A25 has all the bands needed for PM. I know it is the international version, but what exact model number? Check the settings-> About screen for the model number

did you check with a Koodo and Telus sim and see if it works?

and did you buy via private sell or market place? check if the phone is clean here

https://www.devicecheck.ca/check-status-device-canada/

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

ReemaM — Fri, 11 Oct 2024 16:48:55 GMT

I bought it from amazon.ca and it mentioned "Unlocked." I assumed it would work.

Model name is SM-A256E/DSN

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

hTideGnow — Fri, 11 Oct 2024 16:55:19 GMT

hi @ReemaM

according to this , your phone has all the bands PM needs

https://www.frequencycheck.com/models/OMP6R/samsung-sm-a256e-dsn-galaxy-a25-5g-2024-premium-edition-global-dual-sim-td-lte-256gb-samsung-a256

But did you check if the phone is blacklisted?

also , test the phone with another sim card, Koodo or Telus and see if it works. Also test with a Rogers or Bell sim card if possible

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

ReemaM — Fri, 11 Oct 2024 16:55:37 GMT

Thanks, maybe I will need to walk into a kiosk and ask them to check.

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

slusagm — Fri, 11 Oct 2024 16:58:27 GMT

remember Telus or Koodo does not support PM service. But when you go to the kiosk, you can tell the sales if they can show you the Koodo or Telus sim works on your phone, you will consider to switch. Trust me, the sales will love to test for you

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

ReemaM — Fri, 11 Oct 2024 16:59:17 GMT

Thanks, the device is clean. I have not yet checked with any other sim card because I do not have them. I may need to visit an actual store.

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

slusagm — Fri, 11 Oct 2024 17:04:22 GMT

@ReemaM

oh, you haven't tried on PM yet. Yes, some international version is known that won't work for Freedom. I remember buy another international version, the sales told us that it won't work for Freedom but will work with all other mobile providers, so it is not unusual that Freedom has more trouble with international devices

But your phone will work for PM. Of course, you can try it before you join 🙂

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

computergeek541 — Fri, 11 Oct 2024 18:34:33 GMT

@ReemaM wrote:
I bought it from amazon.ca and it mentioned "Unlocked." I assumed it would work.
Model name is SM-A256E/DSN

I would recommend using a different phone on Public Mobile. Being a version that was sold elsewhere, chances are high that Public Mobile won't allow this phone to use VoLTE.

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

Kate_Mtl — Tue, 11 Feb 2025 21:18:55 GMT

Further checking resulted in finding the phone was UAC and not just international. I am trying a chinese phone to see if it works ok. The price is right as I lost my phone and need a replacement on a tight budget. Hate unexpected expenses.

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

Kate_Mtl — Tue, 11 Feb 2025 21:21:09 GMT

Thank you for the link. I was looking on amazon so kind of figured it would be good. Checking if blacklisted is good though. Never know with the refurbished ones.

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

Kate_Mtl — Tue, 11 Feb 2025 21:22:11 GMT

Thanks for the blacklist status link. I will use it when I get the phone although it is from Amazon so I don't foresee a problem.

Re: Is Samsung Galaxy A25 International Version compatible with Public Mobile?

slusagm — Tue, 11 Feb 2025 21:25:16 GMT

A1x and A3x series are better in terms of compatibility with Canadian networks

To be safe, buy from those independent mobile shops in the mall. You can ask to test the PM sim first or they will advise phones that work better. Their prices are not bad too