topic Re: OTP sending code to wrong number in Get Support

OTP sending code to wrong number

jmkuae — Sat, 19 Oct 2024 23:47:00 GMT

I transfer my previous number to PM, but the OTP sms is being sent to the previous number, not the correct one I migrated from another provider.

how to update that?

Re: OTP sending code to wrong number

hairbag1 — Fri, 11 Oct 2024 15:13:21 GMT

@jmkuae

make sure to read this from the Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

added...

Alternative option is to select a new number from the list during activation...then once your new plan is working as expected, then initiate port of old number to your new account.

Re: OTP sending code to wrong number

hTideGnow — Fri, 11 Oct 2024 15:19:05 GMT

HI @jmkuae

you can update it to the correct one if you can login with 2FA sent to your email

first, login, and on 2FA step, click "Didn't receive code" or "Resend code" , then select "Send email". If you can login that way, go to Profile page, click Manage EverSafe ID and then update phone number there
(if you login via the app, go to Account page, then Manage Login -Secured by EverSafe ID)

or you cannot login, then ask PM agent to help. Open ticket with them by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437