topic Re: non active email, so can't login anymore in Get Support

non active email, so can't login anymore

RichardDeere — Fri, 11 Oct 2024 02:43:10 GMT

I haven't been able to log into my Public Mobile account due to having an email address on file that I have no longer access to. I don't know to which email address my account is linked because when I give my phone number, it says it will send a confirmation email to the email on file. I never get an email because I don't have access to that account anymore. I can reset my password using my phone number which can still receive confirmation codes but Public Mobile won't let me login with just my phone number and password, it requires an email address and password. I haven't been able to login for months now

Re: non active email, so can't login anymore

Handy1 — Fri, 11 Oct 2024 02:44:54 GMT

@RichardDeere customer support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: non active email, so can't login anymore

BKNS27 — Fri, 11 Oct 2024 09:13:29 GMT

@RichardDeere

You should be able to login with your old email and correct password. The 2FA code will be text to your phone to login.

If you still can’t login. Contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437