topic Re: Add-On Used Up Mysteriously in Get Support

Add-On Used Up Mysteriously

Mic_0000 — Fri, 11 Oct 2024 18:29:54 GMT

Hi, I hit 95% of my data usage on my plan, but since my plan renews in a few days I purchased a $5 add-on for 200 MB Data (about 1-2 hours ago). I haven't left my house (wifi zone) and I checked the 'Usage History' for today and it only shows the text I received to login to my account. Yet my account 'Add-Ons Usage' says 44% used? I don't understand how this could happen? This is my first month with Public Mobile, so would truly appreciate advice or clarification!

Re: Add-On Used Up Mysteriously

TheSterlinger — Fri, 11 Oct 2024 01:22:04 GMT

Swipe down to refresh the screen and info then log back in.

Re: Add-On Used Up Mysteriously

Mic_0000 — Fri, 11 Oct 2024 01:23:59 GMT

Gave that a try (logged out and logged back in on Desktop), but it still says 44% used.

Re: Add-On Used Up Mysteriously

Handy1 — Fri, 11 Oct 2024 01:24:47 GMT

Do you have wifi assist on ? If so it can use cell data even when on wifi . Best to turn data off when at home on wifi to be certain your only using wifi .

Re: Add-On Used Up Mysteriously

BKNS27 — Fri, 11 Oct 2024 01:28:08 GMT

@Mic_0000

Please note that PM is on a 30 days cycle and not a monthly cycle which data counter apps are on.

The 95% usage could have been the app notice.
Your account will show approximately your usage because PM updates your usage around noon and midnight.

Re: Add-On Used Up Mysteriously

Mic_0000 — Fri, 11 Oct 2024 01:34:55 GMT

That may be it, thank you very much! I truly appreciate it!