topic Re: From April, my account is overcharged for $6 every month. in Get Support

From April, my account is overcharged for $6 every month.

LingHong1 — Fri, 11 Oct 2024 00:10:21 GMT

Why remove my all previous reward plan? before is $9 per month, now up to $15.

Re: From April, my account is overcharged for $6 every month.

softech — Fri, 11 Oct 2024 00:11:54 GMT

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: From April, my account is overcharged for $6 every month.

hTideGnow — Fri, 11 Oct 2024 00:12:50 GMT

HI @LingHong1

you were wondering where the autopay/loyalty discount/friend rewards gone? Surprised that you still don't know after over half a year, PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: From April, my account is overcharged for $6 every month.

Handy1 — Fri, 11 Oct 2024 00:13:50 GMT

@LingHong1 That’s because everyone has been switched to the new point system , no more old. $ legacy rewards . We now have to pay full plan price and get 5% back on plan spend in points . Once a year we get 10 points on our anniversary date . Friend reffereal keep same value except in points 1 point for every friend refferal every 30 days , now with added step of redeeming 15 points once earned to redeem $15 off your bill from the rewards portal in your account .